Frequently Asked Questions

Quick answers about ordering, paying, shipping, sizing, fixing a problem and caring for your things. Don’t see your question? Just email us.

About the Shop

Is Pokimerch connected to a streamer or creator?

No. Pokimerch is an independent online shop, and we aren’t affiliated with, endorsed by or connected to any streamer, content creator, game or entertainment company. The pokimerch.com domain was previously used by an unrelated seller, and we can’t help with orders from that store. There’s more on our About page.

Can I visit you or give you a call?

We’re online only, with no walk-in shop and no phone line. Email is the way to reach us, and every answer comes in writing.

Ordering & Payment

Is everything made to order?

Yes, every single item in the catalog. Our print partner makes each piece after you check out, and we don’t keep any printed stock on hand.

How can I pay?

With PayPal, or with a debit or credit card through PayPal’s guest checkout, so no PayPal account is needed. You’re charged in U.S. dollars at the moment you place the order. More on our Payment Methods page.

Will I pay sales tax?

We don’t collect sales tax at checkout right now. Ordering from outside the U.S.? Any duties or import taxes are paid by you, the recipient, when the parcel arrives.

Shipping

When will my order arrive?

Add the making time to the carrier time. Making takes 2–4 business days (4–6 business days for hats, jerseys, jackets and Hawaiian shirts). Carriers then need 4–8 business days within the U.S., or 12–22 business days to other countries. Orders placed after 12:00 PM (noon) Eastern Time count from the following business day.

What will I pay for shipping?

Inside the U.S.: $6.99 for the first item + $3.00 for each additional item. Everywhere else: $15.00 for the first item + $6.00 for each additional item. Checkout shows the exact amount before you pay.

Will I get a tracking number?

Yes. It arrives by email when your order leaves production, and our Track Order page will show you where the parcel is.

Sizing

Which size should I order?

Each garment style has a chart of its own, with flat measurements in inches and centimeters. Grab something you own that fits the way you like, lay it flat, measure it and compare. Caught between two sizes? Going up one gives you a roomier fit. Open the size chart

Returns & Refunds

Something arrived damaged or wrong. What now?

Within 30 days of delivery, email us a photo of the problem and your order number. Once we approve it, you pick a replacement or a full refund, and a refund goes back the way you paid within 5–10 business days. Read the Return & Refunds Policy

Can I return something that doesn’t fit?

Unfortunately not. Every piece is made for one order, so we can’t accept returns for a change of heart or for a size picked without the chart. If you’re unsure, email us before you order and we’ll help you choose.

Can I change or cancel my order?

Yes, within 6 hours of checkout, provided it hasn’t been printed yet. Read the Cancellation & Modification Policy

Care

What’s the right way to wash printed clothing?

Turn it inside out, wash cold with similar colors and leave out the bleach. Dry on low or hang it up, and keep the iron off the print. Jackets, jerseys and Hawaiian shirts: cold wash, then hang to dry. Hats: clean spots with a damp cloth. Mugs and tumblers: check the care line on the listing.

Group & Custom Orders

Can you do a group or custom order?

Email [email protected] with the design, how many pieces you need and the date you need them by. We’ll tell you what’s doable, and how long it would take, before you commit to anything.

Still Have a Question?

Email [email protected]. Our support hours are Monday–Friday, 9:00 AM–5:00 PM Eastern Time, and we reply within 24 hours on business days.

Last updated: October 13, 2026