Cancellation & Modification Policy

You can change or cancel an order only before it’s printed. This page covers what you can change, how much time you have and what we need from you.

Changing an Order

What You Can Change

• Size, color or garment style
• The design, swapped for another Pokimerch design at the same price
• Where the order is shipping to

A Few Ground Rules

• We need to hear from you within 6 hours of checkout, and before printing starts.
• Once printing starts, the item itself is locked in. Once the order ships, so is the address.
• If your change makes the total go up or down, we’ll check the new amount with you before we make it.

Canceling an Order

Cancel within 6 hours and before printing starts, and we’ll refund every cent to the payment method you used, within 5–10 business days. After printing has begun, we can’t cancel anymore. If the order then arrives damaged, defective or wrong, you’re still covered by our Return & Refunds Policy.

Why the Window Is Short

Your order heads to print soon after you check out. It’s made just for you, so it can’t go back on a shelf or be passed along to another customer. That’s why we keep the window short and close it the moment printing begins.

How to Send a Request

Email [email protected] with the subject “Order change” or “Order cancellation”, and include:

• The name the order was placed under
• Your order number
• Exactly what you’d like changed, or a clear “please cancel”

We confirm every request by email. Haven’t heard from us within our reply window? Take a look in your spam folder, then send your request one more time.

Contact Information

Last updated: October 13, 2026