Contact Pokimerch

Got a question about a size, a delivery date, a payment or an order you’ve already placed? Write to us and you’ll get an answer in writing.

How to Reach Us

Email: [email protected]Support hours: Monday–Friday, 9:00 AM–5:00 PM Eastern Time. Closed Saturday, Sunday and U.S. federal holidays.
When you’ll hear back: within 24 hours on business days.
Phone: we don’t offer phone support. Every answer comes by email, so you always have it in writing.

Our Business Details

There’s no Pokimerch store to visit; we sell online only. What you see above is our business address. It isn’t a storefront, and it isn’t a returns center either, so please don’t mail anything there unless we’ve asked you to in writing. For a return or a replacement, start with an email and we’ll send you the right next steps.

Things We Can Help With

• Picking a size or a style before you buy
• Figuring out whether an order can arrive by a certain date
• Editing or canceling an order within 6 hours of checkout
• Tracking questions and carrier hiccups
• Something that showed up damaged, defective, misprinted or not what you ordered
• Payment questions, charges and refunds

Whenever you write about an order, please include the order number. If an item arrived damaged or wrong, a clear photo helps us sort it out quickly. You might find your answer already written up here: Shipping Policy · Return & Refunds Policy · Track an order · FAQs

Drop Us a Line

Fill in the form below, and we’ll reply to your email within 24 hours on business days.

Last updated: October 13, 2026